Frequently Asked Questions:

  • What information do I need to provide to make an appointment?

    • First name, last name, cell phone number, email address, credit card information, and how you heard about me.

  • How far in advance do I have to make an appointment?

    • Appointments must be confirmed by phone a minimum of 24 hours in advance.

  • Do I have to pay with credit card?

    • No, you have to provide a credit card to make an appointment.  However, you may choose to pay with cash, or a gift certificate,  at the time of your appointment instead of with the credit card on file.  I also accept HSA or FSA cards.  (An exception may be made if you decide to prepay for all appointments with gift certificates - but must have a gift certificate associated with your account with enough credit to pay for service before scheduling an appointment.)

  • Will I be charged if I cancel my appointment?

    • Minimum 24 hour advance notice is required when cancelling or rescheduling an appointment. If you are unable to give me 24 hours advance notice you will be charged for the full session.  This amount will be charged to the credit card on file.  If session booked with a gift certificate, the certificate loses credit for the amount of the service (i.e., gift certificate is valued at $125 and service booked is $90, the certificate is now worth $35) and no charge will be made to the credit card on file.

  • What should I do if I arrive and the front door is locked?

    • If this or any future appointment is scheduled when no one is available to watch the shop while I see clients, the outer door may be locked.  I will be expecting you and will come for you, simply wait in your car or by the door. (DO NOT LEAVE!)

  • Does my parent/guardian (PG) have to accompany me for every session?

    • Ages 12-15: PG will need to be in the room during the first treatment and after that it is the PG & client’s choice if the PG remains in the room; however, PG must remain on the premises during treatment.

    • Ages 16-17: PG will need to be on the premises during the entire first treatment and after that PG may sign (in person) a waiver consenting to treatment without PG’s presence if client and PG agree.

    • Intuitive Life Coaching:  PG can provide written consent (in person) before first session but does not need to remain on premises or attend any following sessions.

  • How early do I need to arrive for my massage or energy work appointment?

    • You are expected to arrive 10 minutes prior to your appointment to discuss treatment and allow you time to get on the table.  Your massage starts at your scheduled time to allow for the full time booked on the table, so if you arrive at the scheduled time, your massage has started without you.

  • What happens if I arrive late?

    • I expect you to contact me as soon as you know that you are running late or will not be able to keep your appointment.  Your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to myself and other customers, please plan accordingly and be on time.

  • What should I do to prepare for my massage or energy work session?

    • Submit your intake paperwork a minimum of 24 hours before your appointment. 

    • Drink plenty of water and shower before your session. 

    • If you are not comfortable completely undressing and only having the area being worked on uncovered, you may bring short gym shorts and a sports bra to change into for your session. 

    • Please bring a refillable bottle for water after your session so I can keep you hydrated.

    • Also, please bring your lotion and makeup/makeup wipes because lotion can prevent me from being able to manipulate your muscles properly and if you wear makeup it may get smeared during your treatment.

  • What should I do if I start feeling sick before my appointment?

    • Let me know as soon as you start feeling ill.  I expect you to cancel/reschedule your appointment if you are running a fever or have a contagious illness.

  • What age do you consider a teen? 

    • Ages 12-20 are ideal.

  • ​Do I have to be a teen to be a client? 

    • No.

  • Are you available for chair massage events?

    • I do not offer chair massage.  However, I can bring a table and do short massages over clothing at an event.  I charge a flat $100 travel/setup fee plus $100/hour for this service.

Reiki Granite City Madison County

Call 618-514-8494 with questions or to book your appointment!

Please leave a message and I will call you back as soon as possible.

Copyright 2018-2019 Anima Alternative Health

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